Go to content

T&C - Muttrails Home Boarding and Day Care

Terms and Conditions

By booking with MutTrails through our online system, you confirm that you have read and agree to the following terms and conditions.

General Terms

  • I will provide enough food for the whole length of stay for my dog if boarding.
  • I agree to pick up my dog and pay MutTrails in a timely manner. If I fail to do so a late fee will be applied and if no one contacts MutTrails, my dog may be considered abandoned and surrendered to the local dog warden.
  • I agree that MutTrails cannot be held liable for the injury or death of my dog due to illness or natural causes.
  • I understand that MutTrails will make every effort to obtain veterinary care if my dog becomes ill or injured,and I have authozied my vets to allow treatment whilst boarding with Muttrails, but MutTrails is not responsible for costs or outcomes beyond their control.
  • I agree to reimburse Liz Conway / MutTrails for any veterinary costs incurred during emergencies while my dog is in MutTrails’ care.
  • I authorise MutTrails to administer basic first aid and to act on my behalf in emergencies.
  • I will not hold MutTrails responsible for injuries that might occur during walks, play, or interaction with other dogs.
  • I acknowledge that any biting incidents involving a human must be reported to authorities and may require quarantine of my dog.
  • I authorise MutTrails to keep a current photo of my dog for identification. Video and photos may also be used for record-keeping and used on MutTrails web site and social media.
  • I acknowledge that MutTrails can provide grooming services (e.g., nail clipping, coat trimming) but it is not included in price of boarding and is an extra sevice provided by Masons Paws Saloon.
  • I understand that MutTrails may remove ticks, grass seeds, or other coat irritants if needed, but veterinary costs remain the owner’s responsibility.
  • I understand that if I am a new customer, I must register my contact details and my dog details including full medical, vaccinations via Kennel Booker and attend a free 1 hour tastier session before a booking can be confirmed.
  • Both parties agree that services are provided at 85 Bere Hill Crescent, Andover, under these terms and in return for payment.

Waiver or Modification

  • No waiver or modification of this agreement is valid unless in writing and signed by both parties.
  • No oral changes or verbal agreements will be recognised.
  • These terms may not be waived except as expressly agreed in writing.
Back to content